Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@samarascarves.com with your order number and reason for return. Returns must be approved before being sent back.

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@samarascarves.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item is faulty, damaged, or incorrect, we will provide a prepaid return label or reimburse reasonable return shipping costs.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, gift cards, or items that have been worn, used, washed, altered, or damaged after delivery.

For hygiene reasons, returned scarves must be free from makeup, perfume, deodorant, hair products, odours, stains, or any other signs of wear. We reserve the right to refuse a refund if an item is returned in a condition that differs from its original state.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Original shipping charges paid at the time of purchase are non-refundable unless the return is due to a faulty, damaged, or incorrect item.